Shipment Rates and Times.

 Please note: April 2023 Orders may not ship until May 8th or later 2023.

Please See Summer Operations note below for a special schedule.

FOR ALL NORMAL OPERATION ORDERS:

DOMESTIC – Lower 48 + Alaska:

Flat Rate Tier 1 – Our standard shipping option.  We offer a flat rate of $6.75for any order under $60.  The transit times vary depending on the distance to travel.  Please expect a time of up to 10 Business Days.

Flat Rate Tier 2 – Our standard shipping option for orders ranging from $60.01 to $150.  It is a flat rate of $7.90. Orders in this range may be shipped out via USPS Priority Mail.

Flat Rate Tier 3– If your order is above $150 ut below $300,  $12.00 will be your shipping fee.  Method’s will vary based on rates provided at time of shipment.  Methods may include: FedEX, UPS and USPS Priority Mail

Contact Support Tier- If your order is over $300, you will be required to put down a $50 deposit.  Shipping will be calculated just prior to shipping.  If the order is cancelled, there is a $5 cancellation fee if it happens prior to shipment.  Orders returned at this level will require customer to pay for return shipping and original shipment amount will not be refunded, unless it is under warranty claim statusl

FedEX Saver Pak and 2 Day Saver Pak- These option is primarily best for those ordering just the Free Spirit Backpack.  Due to the nature of the the paks, the product boxes may become deformed.  We will try our best to pack these in such a way that it will minimize deformities.  By using this method, you agree to the possibility of this happening.

UPS – Includes Carbon Neutral Shipments*!

UPS Ground Tier 1 Flat (3-7 days after ship) [Carbon Neutral Shipment] – $11.50 Orders from $10 to $75 dollars are considered this tier. This Method qualifies for our Carbon Neutral Shipment program (run via UPS), price is automatically billed in.

UPS Ground Tier 2 Flat (3-7 days after ship) [Carbon Neutral Shipment] – $15.60 Orders from $75  to $120 are considered this tier. This Method qualifies for our Carbon Neutral Shipment program (run via UPS), price is automatically billed in.

UPS Ground Tier 3 Flat (3-7 days after ship)[Carbon Neutral Shipment] – $22.05 Orders from $120  to $200 are considered this tier. This Method qualifies for our Carbon Neutral Shipment program (run via UPS), price is automatically billed in.

UPS Ground Tier 4 Flat (3-7 days after ship) [Carbon Neutral Shipment] – $30.30 Orders from $200 to $299.99 are considered this tier. This Method qualifies for our Carbon Neutral Shipment program (run via UPS), price is automatically billed in.

Hawaii

Gold Shipping – Our Standard Shipping option.  We offer a flat rate of $6.75 for any order $60 or under.  The transit times typically take between 4-10 days depending on final destination of the package.

Hawaiian Priority – For orders between $60 and $150, the shipping costs will be $7.95.  It will ship via USPS Priority Mail, transit times are typically 2-4 days.

Hawaiian Shipping Saver – For Orders over $150, the shipping cost will be $1.50.

UPS Delivery – We currently do not offer Overnight or 2nd Day delivery via our website.  If you need it for a trip or other time sensitive reason, please contact support by the support button below to get a quote.

Puerto Rico

Gold Shipping – For orders under $60, shipping will cost $6.85.

Priority Shipping – USPS Priority Mail – For all orders over $60, the shipping cost will be $8.00 and will ship via USPS Priority Mail.  Shipping times can vary due to factors outside our control, but typically take 3-5 days.

Duties Paid

—Some areas are still suspended—

Important note: As mentioned, this program is suspended  to certain locations.  We are still taking international orders, For those locations impacted, we are reverting back to our old system where Custom’s (Import) Fee’s and VAT taxes (Where Applicable) will be paid via the receiver and is not incorporated into the price of shipping.  This may include a special delivery fee (U.K.).  Gobi Gear has tried its best to anticipate all fee’s and have offset them in the shipping price when able.  If you get an unreasonable tariff amount OR fee’s that you believe your country is charging, please contact your local post first.  Certain countries do not recognize our tariff codes as being nylon due to the way the USPS classifies the Harmony Codes on their labels, creating a mismatch of what fees, if any, should be required.

For the following Countries or Zones, Duty Paid Shipping (known as DDP) will be offered. In some cases, this will be the only option.  For those who are getting shipped to a zone location (such as the European Union), You may receive a cheaper option that would omit this feature.  It will say so on the shipment option that it will not include Duties paid.  While initially cheaper, this would mean that you would be responsible for any Duties that your country may charge.  Additional Fees may also be charged by your carrier for collecting said Duties.  Please check with them for more information.

Shipments using this method may include Carbon Neutral Shipments* while in transit to our International Distributor who handles the packages from there on out.  Shipments to from our server either go by UPS or FedEX.  If it is shipped by UPS it will be shipped with Carbon Neutral Shipment* option.

Countries or Zones:

The United Kingdom: Fully Participates in this program.  Non-Pre-Paid Duty options are NOT available.  Duties are built into the shipping price, which is why the price of shipping goes up the more you spend^^

Canada: Fully Participates in this program. We are no longer offering the standard shipping service as of 1/20/2019.  Transit times will increase marginally with this as they will be shipped along side out International schedule (located below).

Western Europe: Western Europe has a fully participating level and is considered a secure zone.  However, we are currently still sorting out which countries fall under this description based off of shipper’s guidelines.

Eastern Europe: Eastern Europe will have the option to have their package be sent without the DDP service.  If you see this option, please be advised that while it may be cheaper initially, you will be responsible for all Duties plus additional fees. However, we are currently still sorting out which countries fall under this description based off of shipper’s guidelines.

A few important notes:

–> If your country still charges VAT on top of the duties or Custom’s fees, this option will NOT cover it. You will be responsible for paying any additional VAT addons.

–> This is service is subject to change without notice and may be terminated without notice. We will notify you if this impacts your shipments.

We thank you for your patience while we are trying this service.  Please feel free to contact us via our help desk by submitting a ticket in the support button on the lower left portion of the screen.

If your country is not listed or part of the zones above, please see the Shipping Options below.  We are continuously updating our system. If you do not see your country it is because we either do not ship to them or that your country has an embargo on outgoing shipments.  We do not ship to these locations as of 2/10/2020 (subject to change): Iran, Iraq, Afghanistan, Sudan, North Korea, Somalia, Libia.

Rest of the World

World Rate: Rates start of $15  and can increase from there depending on destination.  For all  countries we are able to ship to.  Transit times can be up to 6 weeks, though most average 3 to 4 weeks. Time is dependent on the country and customs clearance. Please note: You will still be responsible for paying the carrier for Taxes/Duties/Import costs charged by them and/or your government.

US Armed Services Addresses

We honor our Armed Forces customer’s that ship to the following endings AA. AE, AP.  The system will automatically display the shipping discounts if you enter an address that matches the system.

Please note:  Our system is set up for those shipping to the above regions (AA, AE, AP).  Shipping outside of those “regions” will incur regular shipping costs and speeds.

International Shipping Schedule:

For locations with DDP -Suspended-

In order for us to give you the best pricing possible, we have scaled down the international shipping dates to two dates during the week. While this has changed, we believe the overall transit window times will not change, and may improve.

We anticipate a transit time of 2-4 weeks from when shipped, but may be longer depending on your country

International shipment dates are the following:

Mondays and Thursdays of each week.

If you order on these days, your order will ship out on a Thursday

Monday (Past 2 pm EST), Tuesday, Wednesday, Thursday (Prior to 2pm EST)

If you order on these days, your order will ship on the Monday:

Thursday (Past 2 pm EST), Friday, Saturday, Sunday, Monday (Prior to 2 pm)

Please note these dates are subject to change. Holidays or days when there aren’t transit options available that day, the shipment will be postponed to the next available day.

For ALL Locations 

Shipping will commence on either Tuesday and Friday.  Transit times are expected to be between 3-6 weeks.

*The Carbon Neutral shipment claim is an option offered by UPS and it is operated by UPS and not by Gobi Gear.  It does not pertain to our shipping material. To learn more please click here!

^^These are tier based shipping prices.  These tiers can change throughout the year and is based on value of the total order.  Tiers typically run for every $100 (so Tier one may be 0-99.99 and Tier two maybe 100-199.99)

Gobi Gear’s 2020 July COVID-19 Policy

Shipping

Please note: The following information is to be used as a guide only.  Shipping Dates and Times as well as procedures may change.

Shipping will commence during the US National Emergency period at a point of at least once per week, unless other wise noted by being contacted by Gobi Gear Customer Support Team Member.

Domestic Shipments:

Effective July 24th 2020: All Shipments will commence once a week at minimum unless the inventory is out at the shipping location.  Orders will still be able to be made for items in stock at our NJ location but will not be shipped until at least September 19th, 2020.  All orders being shipped from our alternative location may take a week or more to be shipped.  While we understand this is a hardship, please bear with us during this tough time.  Feel free to contact our support via the button below.

Effective: 3-22-2020: Due to Emergency Measures, we will only be doing USPS pick up for the foreseeable future.   UPS Shipments to our International shipping provider will operate as normal, but on a reduced schedule.  To keep costs down for all involved, international shipments will be group together going to this facility and will be dropped off at the nearest UPS Store.  Please note that our process below differs for international destinations

Our Process for ALL Orders:

With more clarity of how this disease spreads, we do not expect any additional impacts on shipping than what has been stated above.  If there is a problem or delay due to COVID-19, the customer’s that are impacted will be notified.

Please feel free to contact us at support@gobigear.com for any questions you may have.