Shipping Information

Please note: Due to COVID-19, orders may have a significantly longer shipping times from when the order was placed to time of shipment.  Please contact our support team for more information.
International DDP Shipments are suspended to select destinations.  If you do not see an option for the DDP shipment it would indicate it has not resumed in your country.

Please note:  COVID-19 Restrictions are in place in the areas that we ship.  Please scroll down for the latest information!

Holiday Shipment Rates and Times.

We are offering special Black Friday – Cyber Monday Shipment rates. These rates are considered based on the price point of the final sale.  We use UPS Carbon-Neutral Ground Shipping on all orders containing Free Spirit Backpacks. If you need a USPS package, please contact us after placing an order.

All orders wil ship AFTER December 4th.

Are you worried about buying now and then us having a Flash Sale? We now will offer Flash Sale Shipping, which will only ship AFTER the last Flash Sale of the Season ends.  At that time, You will be sent an invoice with the final shipping charges for your combined orders.  If you are unsure of whether you will buy future flash sale item(s), you may proceed to pay the normal shipping rate and the item(s) will ship as scheduled.  If you do buy into another flash sale, you will be responsible for new shipping charges.

Holiday Shipping Rates:

Domestic:

Tier 1 – Orders between $10 and $50 post discount: $9.50 – UPS Ground, Carbon Neutral.

Tier 2 – Orders between $50 and $100 post discount: $11.50

Tier 3 – Orders $100 and above: $12.50

Notes: UPS Ground does not serve all destinations such as PO Boxes and APO/DPO addresses.  If you need us to ship via USPS for those purposes, please select the PO BOX option.  We also want to note to those not shipping to a PO Box, and use this option your order will be cancelled, unless you contact our support team AHEAD of placing the order.

International Shipments will have a flat rate of $20 and will not have a DDP option for most locations.  Some locations may get upgraded to this service depending on projected Transit Time.

Are you planning on taking part of our upcoming Flash Sales and want to take up our Black Friday Sales?

During the next few weeks, we will be running a few flash sales.  These sales are randomly selected products.  Because we only do a Flash Sale for an item at a time, we do not want you to miss out on future Flash Sales.  We developed a new shipping program to select at checkout called the Flash Sale Shipping Tier.

The total Flash Sale Saver Shipping package is designated at the following rates:

Note: All shipments below will go out by UPS Ground unless otherwise noted to our Support Team PRIOR to shipping.  Invoices for shipping will be made and sent and require final payment in order for the shipment to be made.

For Orders Totaling under $75 post discount, the shipping will be: Domestic: $9 (UPS Ground, Carbon Neutral); International: See Below.

For Orders $75 to $150 post discount , the shipping will be:

Domestic: $12.50 (UPS Ground, Carbon Neutral);International: See Below.

All Orders $150 or over post discount will be: $18.50 (UPS Ground, Carbon Neutral); International: See Below.

International: All orders will have a $25 dollar shipping charge and will include Duties and Taxes for select countries. If your order qualifies, you will be contacted.  If an upgrade to a DDP shipment is available at extra costs, you will be offered that prior to shipment.

Please keep in mind that this option will not guarantee Christmas Time Delivery.  For Domestic Orders, there will be an upgradable option.

Shipment Rates and Times.

 

Please See Summer Operations note below for a special schedule.

FOR ALL NORMAL OPERATION ORDERS:

Shipments are processed upto 3 times a week, usually Monday, Wednesday, Friday.  Please checkout the shipping options below:

DOMESTIC – Lower 48 + Alaska:

Flat Rate Tier 1 – Our standard shipping option.  We offer a flat rate of $6.75for any order under $60.  The transit times vary depending on the distance to travel.  Please expect a time of up to 10 Business Days.

Flat Rate Tier 2 – Our standard shipping option for orders ranging from $60.01 to $150.  It is a flat rate of $7.90. Orders in this range may be shipped out via USPS Priority Mail.

Flat Rate Tier 3– If your order is above $150 ut below $300,  $12.00 will be your shipping fee.  Method’s will vary based on rates provided at time of shipment.  Methods may include: FedEX, UPS and USPS Priority Mail

Contact Support Tier- If your order is over $300, you will be required to put down a $50 deposit.  Shipping will be calculated just prior to shipping.  If the order is cancelled, there is a $5 cancellation fee if it happens prior to shipment.  Orders returned at this level will require customer to pay for return shipping and original shipment amount will not be refunded, unless it is under warranty claim statusl

FedEX Saver Pak and 2 Day Saver Pak- These option is primarily best for those ordering just the Free Spirit Backpack.  Due to the nature of the the paks, the product boxes may become deformed.  We will try our best to pack these in such a way that it will minimize deformities.  By using this method, you agree to the possibility of this happening.

UPS – Includes Carbon Neutral Shipments*!

UPS Ground Tier 1 Flat (3-7 days after ship) [Carbon Neutral Shipment] – $11.50 Orders from $10 to $75 dollars are considered this tier. This Method qualifies for our Carbon Neutral Shipment program (run via UPS), price is automatically billed in.

UPS Ground Tier 2 Flat (3-7 days after ship) [Carbon Neutral Shipment] – $15.60 Orders from $75  to $120 are considered this tier. This Method qualifies for our Carbon Neutral Shipment program (run via UPS), price is automatically billed in.

UPS Ground Tier 3 Flat (3-7 days after ship)[Carbon Neutral Shipment] – $22.05 Orders from $120  to $200 are considered this tier. This Method qualifies for our Carbon Neutral Shipment program (run via UPS), price is automatically billed in.

UPS Ground Tier 4 Flat (3-7 days after ship) [Carbon Neutral Shipment] – $30.30 Orders from $200 to $299.99 are considered this tier. This Method qualifies for our Carbon Neutral Shipment program (run via UPS), price is automatically billed in.

Hawaii

Gold Shipping – Our Standard Shipping option.  We offer a flat rate of $6.75 for any order $60 or under.  The transit times typically take between 4-10 days depending on final destination of the package.

Hawaiian Priority – For orders between $60 and $150, the shipping costs will be $7.95.  It will ship via USPS Priority Mail, transit times are typically 2-4 days.

Hawaiian Shipping Saver – For Orders over $150, the shipping cost will be $1.50.

UPS Delivery – We currently do not offer Overnight or 2nd Day delivery via our website.  If you need it for a trip or other time sensitive reason, please contact support by the support button below to get a quote.

Puerto Rico


Gold Shipping
– For orders under $60, shipping will cost $6.85.

Priority Shipping – USPS Priority Mail – For all orders over $60, the shipping cost will be $8.00 and will ship via USPS Priority Mail.  Shipping times can vary due to factors outside our control, but typically take 3-5 days.

Duties Paid

—Some areas are still suspended—

Important note: As mentioned, this program is suspended  to certain locations.  We are still taking international orders, For those locations impacted, we are reverting back to our old system where Custom’s (Import) Fee’s and VAT taxes (Where Applicable) will be paid via the receiver and is not incorporated into the price of shipping.  This may include a special delivery fee (U.K.).  Gobi Gear has tried its best to anticipate all fee’s and have offset them in the shipping price when able.  If you get an unreasonable tariff amount OR fee’s that you believe your country is charging, please contact your local post first.  Certain countries do not recognize our tariff codes as being nylon due to the way the USPS classifies the Harmony Codes on their labels, creating a mismatch of what fees, if any, should be required.

For the following Countries or Zones, Duty Paid Shipping (known as DDP) will be offered. In some cases, this will be the only option.  For those who are getting shipped to a zone location (such as the European Union), You may receive a cheaper option that would omit this feature.  It will say so on the shipment option that it will not include Duties paid.  While initially cheaper, this would mean that you would be responsible for any Duties that your country may charge.  Additional Fees may also be charged by your carrier for collecting said Duties.  Please check with them for more information.

Shipments using this method may include Carbon Neutral Shipments* while in transit to our International Distributor who handles the packages from there on out.  Shipments to from our server either go by UPS or FedEX.  If it is shipped by UPS it will be shipped with Carbon Neutral Shipment* option.

Countries or Zones:

The United Kingdom: Fully Participates in this program.  Non-Pre-Paid Duty options are NOT available.  Duties are built into the shipping price, which is why the price of shipping goes up the more you spend^^

Canada: Fully Participates in this program. We are no longer offering the standard shipping service as of 1/20/2019.  Transit times will increase marginally with this as they will be shipped along side out International schedule (located below).

Western Europe: Western Europe has a fully participating level and is considered a secure zone.  However, we are currently still sorting out which countries fall under this description based off of shipper’s guidelines.

Eastern Europe: Eastern Europe will have the option to have their package be sent without the DDP service.  If you see this option, please be advised that while it may be cheaper initially, you will be responsible for all Duties plus additional fees. However, we are currently still sorting out which countries fall under this description based off of shipper’s guidelines.

A few important notes:

–> If your country still charges VAT on top of the duties or Custom’s fees, this option will NOT cover it. You will be responsible for paying any additional VAT addons.

–> This is service is subject to change without notice and may be terminated without notice. We will notify you if this impacts your shipments.

We thank you for your patience while we are trying this service.  Please feel free to contact us via our help desk by submitting a ticket in the support button on the lower left portion of the screen.

If your country is not listed or part of the zones above, please see the Shipping Options below.  We are continuously updating our system. If you do not see your country it is because we either do not ship to them or that your country has an embargo on outgoing shipments.  We do not ship to these locations as of 2/10/2020 (subject to change): Iran, Iraq, Afghanistan, Sudan, North Korea, Somalia, Libia.

Rest of the World

World Rate: Rates start of $15  and can increase from there depending on destination.  For all  countries we are able to ship to.  Transit times can be up to 6 weeks, though most average 3 to 4 weeks. Time is dependent on the country and customs clearance. Please note: You will still be responsible for paying the carrier for Taxes/Duties/Import costs charged by them and/or your government.

US Armed Services Addresses

We honor our Armed Forces customer’s that ship to the following endings AA. AE, AP.  The system will automatically display the shipping discounts if you enter an address that matches the system.

Please note:  Our system is set up for those shipping to the above regions (AA, AE, AP).  Shipping outside of those “regions” will incur regular shipping costs and speeds.

International Shipping Schedule:

For locations with DDP -Suspended-

In order for us to give you the best pricing possible, we have scaled down the international shipping dates to two dates during the week. While this has changed, we believe the overall transit window times will not change, and may improve.

We anticipate a transit time of 2-4 weeks from when shipped, but may be longer depending on your country

International shipment dates are the following:

Mondays and Thursdays of each week.

If you order on these days, your order will ship out on a Thursday

Monday (Past 2 pm EST), Tuesday, Wednesday, Thursday (Prior to 2pm EST)

If you order on these days, your order will ship on the Monday:

Thursday (Past 2 pm EST), Friday, Saturday, Sunday, Monday (Prior to 2 pm)

Please note these dates are subject to change. Holidays or days when there aren’t transit options available that day, the shipment will be postponed to the next available day.

For ALL Locations 

Shipping will commence on either Tuesday and Friday.  Transit times are expected to be between 3-6 weeks.

*The Carbon Neutral shipment claim is an option offered by UPS and it is operated by UPS and not by Gobi Gear.  It does not pertain to our shipping material. To learn more please click here!

^^These are tier based shipping prices.  These tiers can change throughout the year and is based on value of the total order.  Tiers typically run for every $100 (so Tier one may be 0-99.99 and Tier two maybe 100-199.99)

Gobi Gear’s 2020 July COVID-19 Policy

Shipping

Please note: The following information is to be used as a guide only.  Shipping Dates and Times as well as procedures may change.

Shipping will commence during the US National Emergency period at a point of at least once per week, unless other wise noted by being contacted by Gobi Gear Customer Support Team Member.

Domestic Shipments:

Effective July 24th 2020: All Shipments will commence once a week at minimum unless the inventory is out at the shipping location.  Orders will still be able to be made for items in stock at our NJ location but will not be shipped until at least September 19th, 2020.  All orders being shipped from our alternative location may take a week or more to be shipped.  While we understand this is a hardship, please bear with us during this tough time.  Feel free to contact our support via the button below.

Effective: 3-22-2020: Due to Emergency Measures, we will only be doing USPS pick up for the foreseeable future.   UPS Shipments to our International shipping provider will operate as normal, but on a reduced schedule.  To keep costs down for all involved, international shipments will be group together going to this facility and will be dropped off at the nearest UPS Store.  Please note that our process below differs for international destinations

Our Process for ALL Orders:

With more clarity of how this disease spreads, we do not expect any additional impacts on shipping than what has been stated above.  If there is a problem or delay due to COVID-19, the customer’s that are impacted will be notified.

Please feel free to contact us at support@gobigear.com for any questions you may have.

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Country Specific Restrictions Due to COVID-19 As of 10/27/2020
Due to restrictions imposed by governments and/or carriers due to the COVID-19 outbreak,  APC (Gobi Gear’s International Shipment Vendor) will not accept any shipments to areas deemed closed.
Service has been RESTORED to the following countries.
 
Due to the current backlog of items on hold, please allow additional processing time for these countries.
25 OCTOBER 2020
  • PAPUA NEW GUINEA
  • SOLOMON ISLANDS
  • VANUATU
16 OCTOBER 2020
  • AZERBAIJAN
  • IRAQ
  • JORDAN
  • UZBEKISTAN
25 SEPTEMBER 2020
·        BOLIVIA
·        ECUADOR
·        KIRIBATI
·        KYRGYZSTAN
·        VENEZUELA
18 SEPTEMBER 2020
·        BAHAMAS
·        BHUTAN
·        BOTSWANA
·        CAYMAN ISLANDS
·        LESOTHO
·        MALAWI
·        SOUTH AFRICA
·        SWAZILAND
11 SEPTEMBER 2020
·        COOK ISLANDS
 
21 AUGUST 2020
·        ANGOLA*
·        BERMUDA
·        CAMEROON*
·        DEMOCRATIC REPUBLIC OF THE CONGO
·        DOMINICA
·        DOMINICAN REPUBLIC
·        FRENCH POLYNESIA
·        GAMBIA
·        GUYANA
·        HAITI
·        IVORY COAST
·        RWANDA
·        TANZANIA
·        UGANDA
·        ZIMBABWE
 
14 AUGUST 2020
·        COSTA RICA
·        GUATEMALA
·        AMERICAN SAMOA
 
07 AUGUST 2020
·        NEW CALEDONIA
 
31 JULY 2020
·        NEPAL
 
24 JULY 2020
·        ARGENTINA
·        CHILE
·        COLOMBIA
·        PARAGUAY
·        PERU
·        URUGUAY
 
17 JULY 2020:
·        BHUTAN
·        BENIN
·        BURKINA FASO
·        BURUNDI
·        CAPE VERDE
·        CURACAO
·        ETHIOPIA
·        FAROE ISLANDS
·        GHANA
·        GRENADA
·        GUINEA BISSAU
·        KENYA
·        LEBANON
·        LESOTHO
·        MALDIVES
·        MOZAMBIQUE
·        NAMIBIA
·        NIGERIA
·        PAKISTAN
·        SRI LANKA
·        ST. MARTEN
·        SURINAME
·        SWAZILAND
·        ZAMBIA
 
10 JULY 2020:
·        BAHAMAS
·        BANGLADESH
·        INDIA
·        GUATEMALA
·        KUWAIT
·        OMAN
·        PHILIPPINES
·        SENEGAL
·        UNITED ARAB EMIRATES
 
02 JULY 2020:
·        ALGERIA
·        EGYPT
·        KAZAKHSTAN
·        MOROCCO
·        QATAR
·        TUNISIA
 
26 JUNE 2020:
·        BRITISH VIRGIN ISLANDS
·        SAUDI ARABIA
 
12 JUNE 2020:
·        LEBANON*
·        SOUTH AFRICA** (with restrictions)
 
22 MAY 2020:
·        ANTIGUA AND BARBUDA
·        ARUBA
·        BARBADOS
·        BELIZE
·        COLOMBIA
·        JAMAICA
·        NICARAGUA
·        TRINIDAD AND TOBAGO
 
15 MAY 2020:
·        BOSNIA HERZEGOVINA
·        ESTONIA
·        MOLDOVA
·        MONTENEGRO
 
08 MAY 2020
·        ISRAEL
*The transportation restriction to these countries has been reinstated. Please hold these items to these countries.
These countries currently have restrictions:
PANAMA:
No parcelConnect or USPS services currently available. The following services are available:
·     Priority International
·     Standard International
 
Note: Customers should expect significant delays in all international inbound and outbound mail services to/from these countries.
OE – Office of Exchange
 
This transportation alternative will be used for the following mail classes; Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
 
The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal. 
Customers should expect delays to all counties where mail and parcels are being accepted for delivery.
Barcelona, Spain – Embargoed Postcodes
Please see the below embargoed postcodes in Spain – Barcelona area, part of a Spanish government directive. These areas have been closed off as this is a main impact area for Coronavirus.
At this stage APC hasn’t pulled the data on items being sent into this area via Seur & Correos but will keep you informed.
For parcels received for these postcodes, these will be returned to the originator.
8672, 8695, 8698, 8699, 8700, 8710, 8711, 8712, 8718, 8719, 8773, 8779, 8781, 8782, 8783, 8784, 8785, 8786, 8787, 8788, 8789, 8791
Brazil Customs Requirement
We have been informed that effective January 1, 2020, Brazil Customs will require the importer’s Tax Identification Number** to be provided for all items containing goods sent to recipients in Brazil.  
Customs is stating that it will not accept shipments not containing this number and that items missing this information is subject to return. 
Please note, APC will continue to ship all packages destined to Brazil normally, with or without the recipient Tax ID number included but recommends that you begin gathering the required information from your Brazilian recipients to minimize any potential returns due to the Tax ID number not being included on the address label.
 
Please contact your APC sales representative if you have questions. 
_________________________________________
** In Brazil, the importer’s Tax ID Number is known as CPF (format: 000.000.000-00) for natural persons and CNPJ (format: 00.000.000/0000-00) for legal persons
Secretary of Transportation Orders Suspension of Air Service Between the U.S. and Venezuela
With the approval of the Secretary of State and in close coordination with the Acting Secretary of Homeland Security, Secretary of Transportation Elaine L. Chao has issued an order today suspending air service between the United States and Venezuela.
Federal law authorizes the Secretary of Transportation, with the approval of the Secretary of State, to take immediate action to suspend the rights of foreign and U.S. air carriers to provide service between the U.S. and foreign airports when conditions exist at those airports that threaten the safety or security of passengers, aircraft, or crew.
The Acting Secretary of Homeland Security has requested this action based on his assessment of current security conditions in Venezuela, and the Secretary of State has given his approval. Secretary Chao has agreed to the request and is exercising her statutory authority to suspend air service to Venezuela. 
The Secretary’s suspension order is in addition to the FAA’s Notice to Airmen issued on May 1, which prohibits most U.S.-certified aircraft operators and pilots from flying below 26,000 feet over the territory of Venezuela, also for reasons of safety and security.
Through APC, as of today (but subject to change), you can continue using the following services to send parcels into Venezuela during this suspension period.
  • parcelconnect Priority DDU
  • parcelConnect Priority DDU Delcon
  • parcelConnect USPS PQW
  • parcelConnect ePMI DDU
  • parcelConnect ePMEI DDU
The following APC services to Venezuela will be unavailable during this suspension period.
  • All Courier services
  • parcelConnect Expedited DDU
  • parcelConnect Expedited DDP
  • parcelConnect Priority DDP Delcon
  • parcelConnect Priority DDP
Embargoed Countries
Due to international embargoes all volumes to the following destinations will cease with effect 30th July 2019:
  • Iran
  • North Korea
  • Syria
  • Sudan
  • Somalia
  • Ukraine (Crimea and Sevastopol only – remaining country can be dispatched)