Shipment Rates and Times.
FOR ALL ORDERS:
DOMESTIC – Lower 48:
Gold Shipping – Our standard shipping option. We offer a flat rate of $6.75* for any order under $60. The transit times vary depending on the distance to travel. Please expect a time of up to 10 Business Days.
Free Shipping – Our Free Shipping is offered to any order over $60. This may exclude any pre-order items. The transit times for this is the same as the Gold Shipping.
UPS/FedEX 2nd Day/Overnight – Orders must be placed prior to 11 am EDT to use this option for same day shipments. Otherwise, the order will ship next business day at the speed selected. Excludes Pre-order items that are combined with in-stock items.
Hawaii / Puerto Rico / Alaska
Gold Shipping – Our Standard Shipping option. We offer a flat rate of $6.75* for any order that is under $65. The transit times typically take between 4-10 days depending on final destination of the package.
Free Shipping – We offer free Gold Shipping to any order that is over $65. The transit times are the same as the Gold Shipping
UPS Delivery – We currently do not offer Overnight or 2nd Day delivery to these locations via our website. Please contact us through the support button to get a quote.
Introducing our Duties Paid Rates!
In select international countries, we offer a Duty/Custom Fee paid postage option. These shipments will include the duties charged for imports.
A few Notes
–> If your country still charges VAT on top of the duties or custom’s fees, this option will NOT cover it.
–> This is a trial service we are using for the summer. This maybe replaced with our initial shipping service below.
–> Locations getting this feature are: United Kingdom, Canada, The European Union (including Switzerland).
–> Items such as the Free Spirit Backpack AND the Slate Gray SegSac are not eligible° for Duty Paid Shipping.
We thank you for your patience while we are trying this service. Please feel free to contact us via our help desk by submitting a ticket in the support button on the lower left portion of the screen.
International Orders Rates
Canadian Customers are part of the Duties paid program, therefor the shipping charges can change with no notice.
Canadian Premier: $14.00 flat rate. Transit times can be up to 4 weeks. However, after 3 weeks, we will open an investigation if not delivered or not having recent movement. Customer is responsible for initiating the investigation by contacting our support team.
Canadian Express: –$34– Transit times are on average 1 week from the commencement of the shipment. Please note: This option is NOT covered under the Duties Paid Rate program. You will still be responsible for paying the carrier for Taxes/Duties/Import costs charged by them and/or your government. This can be as high as $15 CDN as per reported by customers using this service, therefor may be higher or lower.
UK Duty Paid Shipping -$19.99-Transit times: 1-3 Weeks- This is the flat rate we are charging. This is based on the average import fees throughout the European Union. Transit times for this service is also upgrade to be about 1 week faster than our previous shipment speed of 4 weeks.
EuroZone Duty Paid Shipping – $21.99 – Transit times: 1-3 Weeks- This is the flat rate we are charging. This is based on the average import fees throughout the European Union. Transit times for this service is also upgrade to be about 1 week faster than our previous shipment speed of 4 weeks.
Please note: If your country still charges VAT on top of the duties or custom’s fees, this option will NOT cover it.
Rest of the World
World Flat Rate: $15 flat rate. For all other countries we are able to ship to. Transit times can be up to 6 weeks, though most average 3 to 4 weeks. Time is dependent on the country and customs clearance. Please note: You will still be responsible for paying the carrier for Taxes/Duties/Import costs charged by them and/or your government.
US Armed Services Addresses
We honor our Armed Forces customer’s that ship to the following endings AA. AE, AP. The system will automatically display the shipping discounts if you enter an address that matches the system.
Please note: Our system is set up for those shipping to the above regions (AA, AE, AP). Shipping outside of those “regions” will incur regular shipping costs and speeds.
°These products are not eligible for Duty Paid shipping as they are shipped separately from the shipments made with Duty Paid shipments. With that said, we have reports that most customers still receive these shipments without having to pay any additional fees on top of any custom’s fees such as handling fees.
*Effective March 25th, 2018 our shipping prices were forced to be increased due to the cost of the increase in postal rates. While we do everything we can to minimize the impact of shipping rates increases from our providers, we do have to raise them when there is a dramatic change. This year we decided to raise them by less than 5% when our shipping costs were raised by 10%. Our 2 day and overnight prices remain the same as their changes were minimal.
Please note: We have begun an experimental service for International shipping. This will start on July 8th and the trial run will run through mid September. During this time, we will be removing the "World Flat Rate" option from those countries where the trial service will be run. We will be replacing it region specific Rates. Also during this time, we might be adjusting shipping prices.
The goal of this trial is to see whether or not it is better for our customers, even though the shipping costs will be a little more expensive, to cover the custom/duties that are normally charged to our customers and incorporate some of them into our shipping fee. If you have any questions, please contact us using the support button on the lower left part of the screen. Mobile users please use our feedback form.